Data protection complaints

This page explains how to raise a data protection complaint with Foxlark Strategy Limited, who operate Freelancing Support. It applies under the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

For general questions about our privacy practices, see our Privacy Statement. For questions that are not about your personal data, contact askanything@freelancing.support.

What is a data protection complaint?

You can complain to us if you believe we have infringed UK data protection law in connection with your personal data. This includes, for example:

• sending you emails after you unsubscribed or asked us to stop
• not responding properly when you asked to access, correct, or delete your data
• holding inaccurate information about you
• using your data in a way you did not expect or agree to
• concerns about how we store or share your personal information

This process is for data protection matters only. It is not for general feedback, refund requests, or community conduct — please use our contact page for those.

You do not have to use this form or a particular email address. If you contact us about a data protection concern in any other way, we will treat it as a complaint under this procedure.

How to complain

Online complaint form

Or use the form directly on Tally if the embed does not load.

Email

Email privacy@freelancing.support with the subject line Data protection complaint.

What to include

To help us investigate, please tell us:

• your name and email address
• what happened, in as much detail as you can
• which of your data is involved (for example your email address or freelancing start date)
• what you would like us to do

If you have already contacted us about the same issue, include when and how.

Complaints on behalf of someone else

You may complain on behalf of another person (for example as a family member or solicitor). We may need evidence that you are authorised to act for them, such as a signed letter of authority or power of attorney. We will tell you if we need this before we investigate.

What happens next

When we receive your complaint, we will:

1. Acknowledge receipt within 30 days of receiving it.
2. Investigate without undue delay. This may include checking our records and, where relevant, information held by our service providers (such as Kit, Postmark, or Airtable).
3. Keep you informed of progress where appropriate, especially if the investigation takes time.
4. Tell you the outcome once our investigation is complete, including what we found and any action we have taken or plan to take.

We may contact you if we need more information to investigate, or to confirm your identity if we cannot match your complaint to our records. We will only ask for proof of identity where necessary.

Possible outcomes

Depending on the complaint, we may:

• explain how we use your data and why we believe our processing is lawful
• correct inaccurate data
• delete or restrict processing of your data
• update our systems or processes to prevent the issue recurring
• confirm that no action is required, with reasons

If we can resolve the data protection part of a wider issue before other matters are concluded, we will do so rather than delay your complaint without good reason.

If you remain unhappy

If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

We encourage you to contact us first so we have the opportunity to resolve your concern, but you may contact the ICO at any time.

Records

We keep a record of data protection complaints we receive, including the date received, nature of the complaint, and outcome. This helps us meet our legal obligations and improve how we handle personal data.

Complaint records are kept only as long as needed for these purposes and are not used for marketing.

Contact

Data protection complaints: privacy@freelancing.support

Data controller: Foxlark Strategy Limited (trading as Freelancing Support)

Privacy Statement: /terms/privacy

Last updated

• June 27, 2026 — Published data protection complaints procedure (Data (Use and Access) Act 2025); added online complaint form.