I've been asked by my client to use Worksome. What is it?

I've been asked by my client to use Worksome. What is it?

Worksome is a platform that companies use to manage, contract, and pay their freelancers and contractors. If your client has asked you to onboard through it, it's perfectly legit. It's just a system they're using to handle the admin side of working with you. Contracts, IR35 determinations, invoices, and payments all run through the platform on their behalf.

It keeps everything in one place for them and reduces their compliance risk. For you, it means your paperwork and payments go through a managed system rather than direct.

Is Worksome an umbrella company?

No. Worksome is not an umbrella company. You're not employed by Worksome, and they don't act as an intermediary employer between you and your client.

Do I pay to use it?

No. Worksome is free for freelancers. The client pays for the platform. You won't be charged fees on your invoices or payments.

Who do I invoice?

You don't send a traditional invoice directly to your client. Instead, you submit your invoice through the Worksome platform. Your client receives and approves it there, and Worksome processes the payment from their end.

The exact flow can vary depending on how your client has set things up. If you're unsure how to submit, ask your client before you start work rather than after.

Who pays me?

Worksome pays you directly. The money lands in your account from Worksome, not from your client. Your client pays Worksome, and Worksome pays you. You submit your invoice through the Worksome platform, the client approves it, and Worksome handles the transfer to your bank.

In some arrangements, Worksome pays freelancers within a set timeframe regardless of when the client has settled up, which can mean getting paid faster than you might on a direct invoice.

Some freelancers have reported occasional issues with initial payment setup. If something isn't going through, contact Worksome support directly rather than waiting it out.

If I have a problem, do I contact Worksome or my client?

It depends on the problem.

For anything to do with the platform itself, payment processing, invoice setup, account issues, contact Worksome support directly.

For anything to do with the work, scope, rates, contract terms, that's a conversation with your client. Worksome is the system your client uses. They can't resolve a dispute about project scope or negotiate your rate on your behalf.

If you're unsure, start with your client. They have the context, and they have the relationship with Worksome if escalation is needed.

What if I don't want to use Worksome?

If your client uses Worksome, it's likely non-negotiable. It's the system they've chosen to manage their contractor relationships, and they'll typically expect all freelancers to onboard through it regardless of preference.

If that's a genuine blocker for you, it's worth raising with the client directly and early. But go in expecting the answer to be no.

Is my data safe?

Worksome operates as a managed platform for large enterprise clients, which means it's subject to standard data protection requirements. If you have specific concerns, their privacy policy is worth reviewing before you onboard.

Can I find work through it?

Yes and no. Worksome isn't a jobs board or marketplace. Access comes through a client inviting you into their private talent pool. But once you're in a client's pool, you'll be visible to their hiring teams, and can find briefs or opportunities with that hirer.